In addition to consultancy at a senior level in the care and health sector,

I am pleased to offer holistic business coaching for SMEs - contact me for details.

I can also provide my unique CareStellations sessions

for life coaching or tailored to organisational development.


Adult social care and health consultancy services:

* Programme & budget management

* Strategic consultancy & vision

* Coaching for leaders in the care sector

> Leadership, governance and change management

> Democratic innovation / diversity / citizens juries

Work is led by Richard Pantlin who can draw on the support of a variety of associates as projects demand.

Most of my professional background has been in complex digital systems to manage social care for vulnerable people. I now increasingly work with the NHS, particularly on service integration projects for improved frontline delivery. Effective governance through engagement with senior stakeholders is partnered with an ability to dive into the details that are so important to staff and local residents. My approach is enriched by experience at policy level with NHS England, the Local Government Association, the Dept of Health and Social Care and the Associaion of Directors of Adult Social Services. See the Testimonials page for kind words from former clients.

Since September 2020, I have been employed by NHS England: firstly as Programme Manager setting up the innovative NHS @ home for Long Term Conditions programme, now as regional Head of Digital Transformation for Primary Care for the Midlands.

I offer strategic consultancy, programme management, situation analysis and problem-solving.  See a summary of my professional career on the Careers page. 

I am proud to bring my democratic and public service principles to my work. I enjoy working in diverse environments. From a whole systems perspective, I always look for the win-wins for service users / patients, staff, organisations and senior management.

I also have a strong interest in organisational development, leadership and personal growth. I coach leaders using the unique “CareStellations” ™ methodology. More details on the CareStellations page. 

I am an experienced facilitator of events – from national professional conferences with ministerial attendance through work team sessions to public family constellations workshops. See the Events page.


Here’s a summary of my professional career

- or email me for a tailored CV


NHS England, Midlands Region

Head of Digital Transformation for Primary Care

November 2021 to now

 Responsible for overseeing primary care transformation projects with funding streams of £32million across the 11 Integrated Care Systems of the Midlands. Originating “PCN eHubs” programme in conjunction with primary care transformation team regionally and nationally.



NHS England, Personalised Care Team 

NHS @ home for LTCs Programme Manager 

August 2020 to June 2021

Set up new NHS @home Long Term Conditions programme to support people at home with long term conditions including through use of telehealth. Created programme management infrastructure with senior clinical and operational directors. Oversaw five projects total budget £7million. Focus on CVD Prevention, Heart Failure, Learning Disability, Diabetes and Respiratory.



Oxfordshire County Council

Covid Recovery Planning Consultant 

April to June 2020

Reviewed county's support for individuals who were shielding reporting to DASS Stephen Chandler. Presented to ASC SMT on options for building on community engagement as part of recovery planning.



Harrow Council

NHS Integration Programme Manager

June 2018 to January 2020

As the dedicated officer for integration between social care and the local NHS, I was involved in the development of the Integrated Care Partnership with Harrow CCG and NHS provider trusts. I managed three  projects.

The main one was to deliver a co-located all-age disability service of 110 social care, education and NHS staff in newly refurbished premises on time and to budget. This included an integrated Community Learning Disability Team, bringing together social care and NHS staff under a single operational management structure. I oversaw a £650,000 refurbishment and relocation exercise. Annual combined service and care costs for LD are £29.5million and the case was made to the Health & Wellbeing Board that the integration could lead to £500k cost avoidance per annum through a more flexible, holistic joint response, especially when people with LD are approaching crisis. I reported to a tri-partite Project Board of senior Council, CCG and NHS Provider Trust executives. I personally designed culture change management workshops for frontline staff with associates.

See LGA case study here.


Oxford City Council

Member of Advisory Group on Citizens Assembly

Voluntary role part-time from May to Oct 2019

As a local democracy activist and convenor of the Oxford Citizens Assembly Network, I was invited onto the Advisory Group set up by Oxford City Council for the running of the ground-breaking Citizens Assembly on Climate Change. 


NHS England

Digital Systems Programme Manager

for Personalised Care

National role part-time from May 2017 to Nov 2018

Establishing digital infrastructure across England for a range of personalised care initiatives across the NHS and social care including public digital engagement in care & support planning, e-marketplaces for use of personal budgets and social prescribing


Independent consultancy since 2011

Has included:

Integrated Service Delivery Programme Manager

Joint project for a London Council and NHS Clinical Commissioning Group to assess feasibility of integrated service delivery for brokerage, learning disabiliity and mental health services


Digital Personalisation Manager for Harrow  

Reviewed a high profile development partnership with IBM and managed termination of the complex contract avoiding major costs. 

Set up S75 agreement at Health & Wellbeing Exec Board for a London Council to manage PHBs on behalf of the CCG 


NHS England Personalisation IT Challenge

led on the evaluation of 24 IT solutions to support the scaling up of Personal Health Budgets (PHBs) across England


LGA / ADASS Programme Manager for “Engaging Citizens Online”

produced ten briefings for the Local Government Assocation (LGA) and

Association of Directors of Adult Social Services (ADASS); organised & presented at regional workshops


National informatics lead for implementation of the Care Act

on behalf of ADASS, LGA and DH – engaged with IT suppliers and councils advising on system requirements to implement the Care Act 2015; carried out risk assessment for the Treasury’s Major Projects Authority


Strategic review of adult and children’s social care systems

for a large county council


Event director national conferences

for ADASS Informatics with ministerial attendance in 2014 and 2016; founder of #CareAppsShowcase


Author of reports for ADASS 

on “System implications of the Dilnot proposals for the long-term funding of adult social care”, “Use of NHS numbers in social care”, “Transfer of electronic records between social services departments”


Dementia service for Oxford NHS FT & Neighbourhood Watch

 developed volunteer-based service offer and IT infrastructure from original idea to operational readiness


      “Tripadvisor for care” for SCIE 

designed and managed delivery of  Find Me Good Care website for the Social Care Institute for Excellence


Pro bono elected member of techUK H&SC Council

From 2011 to 2017 – techUK is the trade association representing the UK’s technology industry and engaging with government. The Health & Social Care programme has over 250 member companies and is run by the elected council.


Author of book on leadership in social care

“Making a Difference in Adult Social Care – release your leadership ambitions” – a handbook for anyone wanting to make a career in English adult social care and move into any one of a variety of leadership roles.


Business Development Manager for large commercial software & services company

From 2004 - 2011


Programme Director for DH’s Common Assessment Framework

Director for £3million programme funded by Department of Health through three local authorities


Supporting People Programme Director

Developed the leading national system and managed simultaneous implementation across 43 local authority sites


Software Development Manager / Services Manager

Part of management team that doubled size and turnover of company to 110 staff and £12million


Project manager for international consultancy firm


Founder of community welfare rights organisation